September 28, 2022

Archives for August 2022

Common Bad Faith Landmines – Reflections of an Expert Witness

Recently I had the pleasure of being interviewed by Bill Auten, an independent adjuster in New York State, for his excellent “Daily Claims” podcast.

(It’s available free on Spotify at

If you work in claims, you’ll enjoy this episode, where I cover:

  • What does an expert witness do?
  • What skill sets does an expert witness need?
  • Making the transition from being an insurance practitioner to monetizing knowledge as an expert witness.
  • The biggest bad-faith landmines that trip up adjusters and insurance companies.
  • Do independent adjusters have risk exposure to errors and omissions claims?

This is part one of a two-part interview, so stay tuned for Part Two to drop on or around Thursday, September 1st.

Every claim professional has a story about how they ended up working in claims. Most did NOT do it as part of a career plan but often became “accidental” adjusters and claim professionals.

What’s your story behind entering the claims business?

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