April 13, 2021

Adjusters — Revisit the Power of “No!”

In May of this year, I posted a blog on the importance of the word no for adjusters to maximize their personal and professional effectiveness  (see http://www.kevinquinley.com/adjusters-know-the-power-of-no/)

This point was underscored after reading recently an excellent book by Peter Bregman titled, “18 Minutes:  Find Your Focus, Master Distraction and Get the Right Things Done.”  ( I highly recommend this book!)

On page 122 of the book, a paragraph jumped out at me:

Never before has it been so important to say “No.” No, I’m not going to read that article.   No, I’m not going to read that e-mail. No, I’m not going to take that phone call. No, I’m not going to sit through that meeting.

The point is not to be a negative adjuster or claims person or to garner the reputation as one.

Rather, it recognizes that we all have limits. We have limited time. We have limited energies.

Where will we focus and deploy that time and those energies? Is it on the activities that drive us further toward our personal and professional goals?

Or will we scatter out time and energies responding to stimuli which represent the needs of other people? Clearly, there is a happy medium given the fact that adjusters are in a customer service business.

When you say “Yes” to something, you are saying “No,” implicitly to something else. Harness the power of no in order to maximize your personal and professional effectiveness!

Question:  have there been times in your claims career where you have had to set limits and say no in order to maintain your effectiveness? Post your answer here or respond off-line

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