June 24, 2019

Boost Claim Department Meetings by Appointing a “Meeting Fairy”

Do you still believe in fairies?

Bad Meeting

Most of us don’t any longer. As a kid, though, it was different. I definitely believed in the Tooth Fairie. Back then, a dime or quarter for a lost tooth was a pretty good haul. With inflation, those numbers are now probably running higher, maybe $5 to $10 a tooth. In fact, now my dentist would refer me to an endodontist for a five-session treatment plan that would involve me cracking into my 401(k) to pay for the treatments.

So maybe you no longer believe in Santa, the Easter Bunny or the Tooth Fairy. However, you can revive the fairy concept for better claim department meeting management and productivity.

For your next claim department meeting, appoint a Meeting Faerie. This concept draws from author Seth Godin, who in one of his blogs (http://ow.ly/3AIUl) described the duties of the “Meeting Faerie.”

Apply the concept to your claim department meetings to improve their impact and productivity.

The fairy’s job would be to ensure that meetings were short, efficient and effective. He [or she] would focus on:
• Getting precisely the right people invited, but no others.
• Making the meeting start right on time.
• Scheduling meetings so that they don’t end when Outlook says they should, but so that they end when they need to.
• Ensuring that every meeting has a clearly defined purpose, and accomplishes that purpose, then ends.
• Welcoming guests appropriately. If you are hosting someone, the fairie makes sure the guest has adequate directions, a place to productively wait before the meeting starts, access to the internet, something to drink, biographies of who else will be in the room and a clear understanding of the goals of the meeting.
• Managing the flow of information, including agendas and PowerPoint’s. This includes eliminating the last minute running around looking for a VGA cable or a monitor that works. The fairie would make sure that everyone left with a copy of whatever they needed.
• Issuing a follow up memo to everyone who attended the meeting, clearly delineating who came and what was decided.

Fantasy?

Not necessarily. You need not wave a magic wand. Just appoint a Meeting Faerie, review the ground rules and begin your next claim staff meeting.

Then see if the meetings are more productive and to-the-point!

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