July 20, 2019

Podcast Interview: Why Adjusters Need to Write Right – In Conversation with Gary Blake

Even in this hyper-wired age, adjusters write.

We write reservation of rights and coverage denial letters. We prepare claim reports for clients, reinsurers and upper management.

We write letters to claimants, insureds, witnesses and attorneys.

(And don’t even get me started on email!)

Written communication is still the lifeblood of claim file documentation. Tweeting, texting and cell phones haven’t made written communication go the way of the dodo bird.

But some might say that writing skills have degraded.

Whether your reaction to this is LOL or WTF, the reality is that claims people still do a huge amount of communicating through the WRITTEN word.

As a result, our latest podcast features Gary Blake, the Director of The Communication Workshop, a company that helps business and claim professionals improve their writing. I’ve known Gary for years, have enjoyed and benefited from his commentary and now share with you his insights on why it’s important for claims people to WRITE RIGHT!

Gary Blake Podcast

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